Legal Information

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: January 2025

Sila Insights ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully.

1. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

  • Contact Information: Name, email address, phone number, company name
  • Account Information: Username, password, preferences
  • Professional Information: Job title, company details, industry
  • Communication Data: Your messages, inquiries, and feedback
  • Payment Information: Billing address, payment method details (processed securely by third-party payment processors)

Automatically Collected Information

When you visit our website, we automatically collect certain information:

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent, click patterns, referral sources
  • Cookies & Tracking: See our Cookie Policy

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our services
  • Communication: To respond to inquiries, send updates, and provide customer support
  • Personalization: To customize your experience and provide relevant content
  • Analytics: To analyze usage patterns and improve our platform
  • Marketing: To send promotional materials (with your consent)
  • Security: To detect, prevent, and address fraud and security issues
  • Legal Compliance: To comply with legal obligations and enforce our terms

3. Data Sharing & Disclosure

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Legal Requirements: When required by law or to protect our rights
  • With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication mechanisms
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a structured format
  • Objection: Object to processing of your personal information
  • Restriction: Request restriction of processing
  • Withdrawal: Withdraw consent at any time

To exercise these rights, please contact us at [email protected]

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our services. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

7. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country, where data protection laws may differ. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

8. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Sila Insights

Email: [email protected]

Contact Form: silainsights.com/contact

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.